Setting up telemedicine is an important step for any practice. However, after its setup, they have to also ensure their success and effectiveness. Technical glitches must be avoided to help with a smooth medical consultation. Thanks to the new technology of today, this is possible as the telemedicine solution is quite simple. Professional features are provided such as prescribed, billing, and even visit documentation. However, to ensure that this process goes smoothly, certain aspects must be checked.
Video-visits will not be effective if the patient is unable to spot the doctor and vice versa. The doctor will unable to point out any visual symptoms as they won’t be visible. Moreover, the patient may not feel as comfortable if they are unable to see who is on the other side. Especially considering that their health is at stake here.
Testing out Equipment
Setting up the equipment is not enough for a smooth experience. Testing it out is also important which is why it’s better to check all the main equipment. This means checking the volume quality, audio clarity, and whether the camera works or not.
Level of Sound Equipment
It is very important to make sure that you have high-quality microphones and speakers. it will help to make the interaction efficient and effective. Some calls may require multiple staff members in the room. Good sound equipment will ensure that they all feel heard.
The Setting of the Camera Level
An integrated or external camera would need to be set at a level that’s approximately eye-level. This will help the doctors to maintain eye-contact with the patient. Thus, the patient is bound to stay engaged throughout the visit.
Video streaming takes up a lot of the bandwidth. This means that it may freeze or hang up if there are unnecessary tabs and programs open. A physician is encouraged to close out everything else when they open the telemedicine platform.
Wired Internet Connection
A wired internet connection is considered as a stable option. Therefore, it should be aimed at by the physicians. This will avoid any interruptions that are likely to take place. So keep a lookout for Ethernet cable instead of depending on simple Wi-Fi.
Plug in your Device
This is not a necessary step but it is helpful with uninterrupted visits. After all, it is better to keep the battery up to the mark. Especially if you don’t want the device to die in the middle of something important or immediate.
A Quiet Space should be found
It is preferred that the space you are using to handle the telemedicine platform is one without distractions. a quiet place where patient privacy is maintained considering that it is vital for their comfort. it helps to ensure that the telemedicine is viewed of high quality.
Patient Complaints should be considered
Patient complaints and their record are important to gain insight. Therefore, they must be read before any visit takes place. It will help with the preparation of the physician and also make the process an efficient one.
Lighting should be adjusted
The quality of the video is dependent on factors including lighting. if the overhead lights and turned on, it can help to improve the video quality. Moreover, it is advised that the light from the windows is blocked. This is because it can lead to too much background light in the video.
In case you are prompted, sharing the screen is a good idea. Accessing it is easy since usually, all apps have a permission option for it. Make sure that the access is granted if you want to avoid any problems.
Support Team number must be at easy reach
The number may not be necessarily needed. But technical problems are likely to take place, especially if you are new to the whole telemedicine experience. Therefore, the number of support teams must be accessible to avoid any unnecessary time waste.
It is important to follow the same clinical guidelines a physician follows during an in-person visit. a physical exam may not be possible but it doesn’t mean you cannot ask questions to help with it. Similarly, it is also preferred that you take the history of their present illness.
Staying engaged is an important part of the virtual visit. Therefore, maintaining eye contact and nodding along is encouraged. This helps to show the patient that you are listening to them. in case you need to take notes, you should inform the patient. This will help to eliminate any chances of them feeling neglected.
Next Steps should be explained
It is important to guide the patient once the virtual visit is over. This can include picking up their prescriptions or scheduling follow-ups. It is also a good opportunity to ask for their feedback. This would help you to improve the experience for future clients.
These tips will help to make the process smooth and successful. That is important to make sure your telemedicine works out and attracts patients the way it’s meant to.