Suits are quite common in the profession of healthcare as well. Whether it be angered employees or dissatisfied customers, hospitals are always at a risk of a suit. However, there are ways to minimize this risk. Here are few things you can do:
Employee handbook should be well-written
Take time when writing the employee handbook. Make changes to your original one if need be. An employee handbook must be a comprehensive guide which should include all types of State as3well as Federal laws that an employee must know about. For instance, what is the right amount of paternity and maternity leave in the healthcare profession is spelled out in the law. Delivering this is the responsibility of the employer and the right of the employee. This can only occur if both parties are well versed on the topic. Other issues that a handbook should, and generally does address are clauses about personal leaves or how early a notice must be given for sick days, etc.
Delivering a friendly and open workspace environment is key to avoiding possible suits from employees. Each practice in the workplace should be transparent and should follow the law. By doing so, you ensure a healthy relationship with your employees.
Form a risk committee
Rather than just focusing on delivering services to the patient, you must not forget that there is a business side of it all as well that needs to be taken care of. To make sure you are well-prepared to deal with risks, you should establish a risk committee in your hospital. The risk committee should meet up often and collaborate with healthcare providers to get their input about which areas are high-risk when it comes to possible suits. Everyone should be given a chance to voice their opinions. After all, those who work in the front lines are much better detectors of risks.
Calling staff meetings may sound old school to the masses. However, such meetings help in equipping you with how to effectively handle different situations. Meet up with everyone and let them know what is expected of the work day. Brief them all about patients. Focus on those who might need added attention. This will ensure that everyone is ready if things go south. When your staff is better equipped to deal with different problems, the chances of mortalities due to your negligence are bound to be low. This, in turn, will reduce any malpractice suits that patients may file.
Put yourself in the shoes of your patients
It is easy to think as a healthcare provider and as a corporation. This might allow you to effectively deal with employee-related suits. However, this approach may not always be fruitful when it comes to avoiding patient suits.
To deal with patients, you must put yourself in their shoes. Communicate with them in a way you would like to be communicated if you were on the receiving side of the equation. Build a relationship of trust with your patients. Let them know through your actions that you are just as concerned about their health as they are. They should feel that your priority is delivering comfort to them. Be patient with them and answer all of their questions. Be empathetic.
Do these measures ensure prevention against suits?
No. While these measures may decrease the risk involved, they do not eliminate the chances of you getting sued completely. This is because such issues can be complex and tricky to deal with. All you can do to avoid them is deliver quality services and work environments from your end.