Continuing clinical tasks during a pandemic and after reopening have to undergo a realigning process that can meet SOPs and ensure care delivery quality.
A high volume clinic implemented various improvements in their daily workflow to meet the new workflow. There were many things to consider when ensuring staff safety, patient experience, and the financial viability of the clinic.
Human services supplies to the patients would be in an altogether different circumstance. They are increasingly confounded, as COVID-19 has overturned past outpatient clinical activities, requiring new workflow to move ahead.
As you devise an arrangement after reopening, you’ll have to respond to numerous inquiries. By what method will I protect patients? By what means will I ensure my staff’s safety? What number of staff do I need? How might we influence information to be nimbler and progressively responsive?
In making arrangements for and working through the business resumption, a clinic concentrated on three important aspects: securely serving patients, guaranteeing staff wellbeing, and continuing activities.
Guaranteeing Workforce Safety
It requires doing everything conceivable to protect staff and making sure that everyone aboard follows the SOPs to ensure safety. Similar security measures for patients were also applied to a team, such as prerequisites of mask-wearing and social separation rules.
For clinic staff, it is quite difficult to ensure social distancing because in certain scenarios they have to work in proximity. To neutralize this, the clinic started checking staff schedules and set cutoff points, in light of the office area and the number of staff individuals in any one clinical section.
The clinic likewise settled an all-staff screening program from introduction to COVID-19 and manifestations of COVID-19, and a similar arrangement for patients. The clinic is right now exploring the attainability of both wide-spread and random testing for its entire staff.
The persistent wellbeing of the patients is the primary concern. The clinic immediately implemented a vigorous pre-screening procedure to keep people who may have been exposed to or encountering side effects of COVID-19 away from the outpatient setting.
The pre-screening permitted the clinic’s staff to maintain a safe distance and ensure that everyone during the encounter has no apparent symptoms.
At first, this pre-screening process was manual and included the staff member as well. The clinic’s objective was to operate with manual screening in the beginning and later replaced it with automatic scanners.
A two-staged arrangement was implemented to ensure safety. After a month and a half, the more significant part of the clinic’s patient pre-screening was done electronically. This gave clinical staff more time to accomplish more work with patients in the clinic and invest more energy in remote communication with the patients.
Understanding the significance of fast correspondence with the patients, the staff immediately set up a web page to give updates online.
To guarantee that patients safely walkthrough and their overall experience are not affected and staff get enough time for cleaning of hardware and shared spaces. The clinic’s earlier booking formats were changed and decreased by 30 percent, consequently stretching out the clinic’s hours to oblige a similar volume of pre-COVID-19 volume.
While patient and staff wellbeing was the clinic’s utmost priority, there was yet a need to give business consideration and focus on collections as well. After severely limiting its clinical processes to just the most critical of patient cases, the officer confronted a noteworthy excess of outpatient arrangements that had been dropped.The mix of rescheduled methods and new volumes couldn’t fit inside the recently limit. The clinic started utilizing visit information to decide staffing levels and cut down on operational costs.
With everyday operational changes in the clinic, the staff gradually started to learn what is working and what needs to improve. This permitted staff to react quickly and rapidly changing operational elements where required.
Though these revamps, the clinic’s recuperation improved as it introduced, novel ways to ensure patients satisfaction and staff safety.
There are various lessons to learn from this realignment of clinical processes during the pandemic and others can learn a lot for the examples. At one point when it requires a commitment to improve and remain viable, at the same time it is challenging for the staff to every day face hurdles and devise solutions to it.
However, through this overhaul, the clinic was able to get back 80 percent of its pre-pandemic patient volume. This positively impacted the overall business sustainability and the clinic was able to meet most of its revenue targets with partial cut downs.